Last Updated: August 31, 2026

Happy Tails Experience LLC (“Happy Tails,” “we,” “us,” or “our”) respects your privacy.

This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit our website, submit an inquiry, communicate with us, purchase products, register for services, or otherwise interact with Happy Tails.

1. Information We Collect

Depending on how you interact with Happy Tails, we may collect information such as:

• Full name
• Email address
• Phone number
• Billing or shipping address
• Appointment and booking information
• Membership inquiries and information
• Product inquiries and purchase information
• Information about your dog, including name, breed, age, vaccination information, behavioral information, feeding instructions, and care requirements
• Communications you send to us
• Information submitted through website forms
• Payment and transaction information
• Website usage and technical information

For product inquiries, we may request information including the product you’re interested in, your full name, phone number, email address, and shipping address.

2. How We Collect Information

We may collect information when you:

• Visit or interact with our website
• Submit a contact or inquiry form
• Claim or request a day pass
• Request a tour
• Inquire about a membership
• Register or book services
• Inquire about or purchase a product
• Call, text, or email Happy Tails
• Communicate with our customer-service systems
• Interact with an automated or AI-assisted service
• Use a third-party booking or payment platform connected to Happy Tails

We may also automatically collect certain technical information through cookies, analytics technologies, and similar tools.

3. How We Use Your Information

We may use information we collect to:

• Respond to inquiries
• Schedule appointments, tours, evaluations, and services
• Manage daycare, boarding, grooming, training, and other services
• Communicate about your dog and their care
• Process membership inquiries and memberships
• Process product inquiries and orders
• Provide customer support
• Send booking confirmations, reminders, and service-related communications
• Improve our website, services, and customer experience
• Maintain security and prevent fraud
• Analyze website traffic and performance
• Comply with legal obligations
• Send marketing communications where permitted and where you have provided any consent required by law

4. Text Messaging

If you provide your mobile number and consent to text communications, Happy Tails may send you text messages regarding inquiries, appointments, reservations, memberships, services, customer support, and other communications you have authorized.

Message frequency may vary. Message and data rates may apply.

Consent to receive marketing text messages is not a condition of purchase.

You may opt out of marketing text messages at any time by replying STOP.

You may reply HELP for assistance or contact Happy Tails directly.

Mobile information and text-message consent information will not be sold or shared with third parties for their own marketing or promotional purposes.

Information may still be shared with service providers that help us deliver communications or operate our business, subject to appropriate restrictions.

5. AI & Automated Communications

Happy Tails may use artificial intelligence and other automated technologies to assist with customer inquiries, scheduling, customer service, and communications.

Information you provide during these interactions may be processed by technology providers that assist us in operating these services.

We use these systems to improve responsiveness and customer experience, but automated responses should not be considered veterinary or medical advice.

6. Cookies & Analytics

Our website may use cookies and similar technologies to:

• Keep the website functioning properly
• Understand how visitors use the website
• Measure website performance
• Improve navigation and user experience
• Support analytics and marketing activities

We may use third-party analytics services, such as Google Analytics, or similar technologies.

Your browser may allow you to limit or block cookies. Certain website functionality may be affected if cookies are disabled.

7. How We Share Information

We do not sell your personal information for money.

We may share information with service providers that help us operate Happy Tails, including providers supporting:

• Website hosting
• Booking and pet-care management
• Payment processing
• Email and text communications
• Customer relationship management
• Artificial intelligence and automated customer service
• Website analytics
• Marketing
• Shipping and order fulfillment
• Professional services

These providers may access information only as necessary to provide their services to us, subject to their agreements and applicable law.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect Happy Tails, our customers, animals in our care, or others.

8. Third-Party Services

Our website may connect to or link to third-party services for booking, payments, social media, analytics, and other functions.

Information you provide directly to a third-party platform is also governed by that provider’s privacy policy. We encourage you to review the privacy policies of third-party services you use.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

10. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Your Privacy Choices

Depending on applicable law and your relationship with Happy Tails, you may have rights or choices concerning certain personal information.

You may contact us to request that we review, correct, or delete certain information associated with you, subject to legal, operational, and recordkeeping requirements.

You may also unsubscribe from marketing emails using the unsubscribe link provided in those communications and opt out of marketing text messages by replying STOP.

12. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly seek to collect personal information directly from children under 13 through the website.

13. Links to Other Websites

Our website may contain links to third-party websites.

Happy Tails is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or applicable requirements.

The revised Privacy Policy will be posted on this page with an updated “Last Updated” date.

15. Contact Us

For questions regarding this Privacy Policy or our privacy practices, contact:

Happy Tails Experience LLC
120 Duane Street
New York, NY 10007
Phone/Text: 866-551-6935
Website: happytail-dogs.com

Supplemental SMS / A2P Compliance Provisions

Happy Tails Experience LLC DBA Happy Tails

Effective Date: 1st August 2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING

DATA

Happy Tails Experience LLC DBA Happy Tails (“we,” “us,” or “our”) DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

We collect the following types of information:

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

We use collected data for:

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about your inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions:

• You can cancel SMS notifications at any time by replying “STOP”
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
• All opt-out requests are processed immediately.

Message Frequency & Content:

• Message frequency varies based on your interactions with our business
• Messages will be directly related to the services you have requested
• We do not send promotional content without specific consent

Help & Support:

• Reply “HELP” for assistance or contact us at team@happytail-dogs.com
• Customer support is available during regular business hours

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed or undelivered messages
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you’ve consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on data protection
• Breach notification protocols in accordance with applicable laws
• Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior
• Remember your preferences
• Improve website functionality and user experience
• Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

7. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking “unsubscribe” in our emails
• Opt-out of SMS messages by replying “STOP”
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

To exercise these rights, please contact us using the information in Section 10.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by Happy Tails Experience LLC DBA Happy Tails.

9. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you by email or through a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

Happy Tails Experience LLC DBA Happy Tails
Phone: (718) 719-4255
Email: team@happytail-dogs.com
Website: https://www.happytail-dogs.com/

By using our website and services, you consent to this Privacy Policy.